The website at (“our site”, “the site”) is owned and operated by Profoco Ltd (“Profoco” "we", “us” or “our”). This Privacy Policy, together with our Website Terms and Conditions of Use and Cookie Policy, set out the basis on which any personal data we collect from you or that you provide to us may be processed by us. Please take the time to read these documents carefully before using the site. By accessing our site, you confirm that you have understood and agree to them. 

We may collect and process the following information about you:

  • information that you provide by filling in forms on our site, including registration forms, customer service request or by completing surveys or entering competitions or promotions;
  • information provided by Social Networking Providers (“SNPs”) if you set up or log in to your My Green Squares account through, or otherwise link your My Green Squares account to, an account you hold with an SNP;
  • details of your visits to our site and the resources that you access;
  • details of contributions you make to any chat room, bulletin board, forum or blog linked to our site; 
  • records of any contact you make with us, for example by writing to us, calling our customer service helpline or reporting a problem with our site;
  • details of your purchasing habits associated with your collection of Green Squares.

We may supplement the personal information we collect about you with information we receive from other sources (eg the electoral roll) in order to assess information accuracy and to ensure that communications sent to you are relevant. We may also collect information about your device, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns and does not identify any individual.
Our site uses cookies to distinguish you from other users and to provide you with a tailored experience. For information on the cookies we use, the purposes for which we use them and how to manage the use of cookies on your device, see our Cookie Policy.

We only use personal information for the purposes for which it has been collected (as notified to you) and for other legitimate purposes as permitted by the Data Protection Act 1988 and related laws (the “Act”). We only retain your personal information for as long as is necessary for such uses.
We use information held about you in the following ways:

  • to ensure that content from our site is presented in the most effective manner for you and for your device;
  • to administer your My Green Squares account in accordance with the My Green Squares programme rules and your preferences (for example, linking with your SNP accounts) and to carry out our obligations arising from any contracts entered into between you and us;
  • to provide you with information, products or services that you request from us and any email alerts you have registered for;
  • to allow you to participate in interactive services of the site, when you choose to do so;
  • to provide you and to facilitate selected third parties in providing you with information, products or services which we feel may interest you, unless you have indicated that you would not like us to do so;
  • to comply with our legal and regulatory obligations (including fraud prevention) and verify your identity;
  • to notify you about changes to the site and / or the My Green Squares programme.

Where we or selected third parties provide you with information, products or services that we feel may interest you, we or they may contact you by email, post or telephone. If you do not want us or selected third parties to use your personal information in this way, please make your preferences known by adjusting the settings under the “My Privacy” section on the site.  You may change your preferences at any time. You will also be provided with an unsubscribe link in any email marketing communication we or selected third parties send to you which you may use to adjust your settings in relation to marketing communications from that sender.  You may also use the “My Privacy” settings to change your preferences relating to integration with SNPs and to manage your public information (see below).

We may also provide our advertisers with aggregate information about our users in order to assist them with targeting the desired audience. This type of information will not involve the disclosure of information about identifiable individuals. 

You can register for the My Green Squares programme using credentials that you have with Facebook and sign in to and / or link your My Green Squares account to any account you hold with selected SNPs (such as Facebook, Google+, Pinterest, Foursquare and Twitter). In each of these cases, you understand and agree that we will obtain access to the personal information you have provided to the applicable SNP (such as your real name, email address, profile picture, names of your friends or contacts in your SNP account, and other information you make publicly available or authorise us to access by authorising the SNP to provide such information) and use, share and retain that information in accordance with this Privacy Policy (and applicable SNP Terms and Conditions). We will only obtain information about your friends or contacts in your SNP account if the privacy settings of such people within the applicable SNP allow our access to their data. Your activity in your My Green Squares account will integrate with your SNP account and be visible to your friends and contacts in accordance with your account and privacy settings with the SNP and My Green Squares.  You may use the “My Privacy” settings to change your preferences in your My Green Squares account at any time. We may also use your public information to promote the My Green Squares programme and to help others find and follow you and / or your My Green Squares profile content, including through SNPs. Your information may also be used to notify others including via e-mail and through SNPs that you have joined the My Green Squares programme and about your Green Squares activity. Likewise, we may notify you about such activity of others. Our site also uses Facebook social plugins such as the "like” button. Facebook is operated by Facebook, Inc., 1601 S. California Avenue, Palo Alto, CA 94304, USA. Whenever you visit such part of our site which contains such plugin, your web browser sets up a direct connection with the servers of Facebook and certain data regarding the plugin are transferred from Facebook to your browser and embedded into our site. As a result of this, Facebook will receive the information that you are viewing a certain part of our site - without knowing your identity. If you have logged into your personal Facebook account, Facebook is also able to link your visit to our site to your personal Facebook account. Likewise, any interaction with the Facebook “like” button is recorded by Facebook. To change, customise, or limit access to or sharing of information collected from SNPs, please visit your account settings on that service.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and other selected third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and accordingly we cannot accept any responsibility and will not be liable for the handling of personal information in accordance with such policies.  Please check these policies before you submit any personal data to these websites.

It is our desire to ensure that the information we hold about you is accurate, current and complete. We will endeavour to respond to requests from you to correct inaccurate, outdated or incomplete information in a timely manner.

Unfortunately, the transmission of information via the internet is not completely secure and there are inherent risks. Although we will make reasonable efforts to protect your personal information, we cannot guarantee the security of data transmitted to our site and any transmission is at your own risk. Once we have received your personal information, we will use strict procedures and security features to mitigate the risk of unauthorised access. All information you provide to us is stored on secure servers and other secure electronic systems. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. This is an important measure to safeguard your personal information.

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries from time to time, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties for the following purposes:

  • in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • if Profoco Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
  • to suppliers and partner organisations as necessary for the administration of the My Green Squares programme;
  • for marketing purposes as set out above under “Use and Retention of Personal Information”; 
  • to SNPs as set out above under “Social Networking Providers”;
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms and Conditions and other agreements, or to protect the rights, property, or safety of Profoco Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Please note that third parties, including SNPs, have their own privacy policies and accordingly we cannot accept any responsibility and will not be liable for the handling of personal information by such third parties beyond our obligations under the Act.

The personal information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by an SNP or by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the provision of support or data back-up services. By submitting your personal information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Any changes we may make to our Privacy Policy in the future will be posted on this page so please check back regularly and make note of any changes. By using the site, you will be deemed to have accepted these changes.

12.    CONTACT
Questions, comments and requests regarding this Privacy Policy should be addressed to or in writing to Privacy Office, Profoco Ltd, 21 New Street, London, United Kingdom, EC2M 4TP. This privacy policy was last updated on 16 May 2013.

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